Refund policy

Thank you for shopping with AustralianHealthFoods.com. Because we ship high-quality vitamins, health foods, and wellness products directly to customers in the USA and worldwide, we maintain clear guidelines to ensure product safety, regulatory compliance, and customer satisfaction.

1. Overview & Statutory Rights

Our returns policy is designed in accordance with standard Australian retail practices and international distance-selling standards.

Please note: Nothing in this policy overrides your consumer rights under the Australian Consumer Law (ACL) or applicable U.S. federal and state consumer protection laws where mandatory.

2. Non-Returnable Items

Due to health, safety, hygiene, and strict quality control regulations, we do not accept change-of-mind returns or exchanges on vitamins, supplements, food, and other consumables.

Once ingestible goods leave our controlled facility and arrive to you, we cannot guarantee their storage, integrity, safety, or tamper-resistance. Therefore, the following categories are strictly non-returnable for change of mind:

  • Vitamins and dietary supplements (capsules, powders, liquids, tablets)

  • Health foods, snacks, and beverages (protein bars, superfood powders, teas, honey, etc.)

  • Medicinal or therapeutic goods (over-the-counter wellness products)

  • Personal care and intimate hygiene items

Double-check your cart carefully before completing your checkout to ensure you are ordering the correct items and quantities.

3. Exceptions

While consumables cannot be returned for change of mind, we stand by the quality of our fulfillment. Under Australian Consumer Law and international trade standards, you are fully entitled to a replacement, credit, or refund if an item you received falls into one of the following categories:

  • Faulty or Defective: The product arrived damaged, broken, expired, or manufacturing-defective.

  • Not as Described: The item delivered is materially different from what you ordered.

  • Incorrectly Shipped: We sent you the wrong product due to a packing error.

You will be asked to provide evidence & demonstrate a claim of the above before a return is considered. 

How to Report a Faulty or Incorrect Order:

  1. Timeframe: You must notify us within 14 days of delivery of your international shipment.

  2. Contact: Email our support team at with your Order Number, a description of the issue, and clear photographs of the damaged or incorrect items (including the packaging/shipping box).

  3. Resolution: If your claim is verified, we will arrange a reshipment or issue a full refund to your original payment method. 

4. International Shipping & Customs Issues (USA Orders)

Because we ship primarily from Australia to the USA:

  • Customs Delays & Seizures: We check import guidelines prior to shipping, but customers are responsible for complying with local US laws (such as FDA regulations on personal imports). If a package is delayed, inspected, or seized by US Customs due to local restrictions, AustralianHealthFoods.com is not liable for refunds unless the error originated from our packing manifest.

  • Shipping Costs: Original shipping fees or any customs fees are strictly non-refundable unless the return is due to a direct fulfillment error on our part.

5. Contact Us

If you have any questions regarding our returns policy or need assistance with a damaged delivery, please reach out to our customer support team.