Shipping
Worldwide Shipping - Flat Rate of $39.95 USD
Place any order for shipping outside of Australia and only pay $39.95 USD for shipping!
Any weight, any order value!
We Ship to Over 180 Countries!
AustralianHealthFoods.com ships orders to more than 180 countries around the world!
All orders are shipped directly from Melbourne, Australia.
HOW MUCH DOES SHIPPING COST?
All international parcels are charged based on total shipping weight + region.
At the checkout, once you have selected your country as your shipping destination, you will be presented with all shipping options available and shipping costs. Information on the specific services will also be shown at checkout.
CUSTOMS
Taxes/Import Duties may be imposed once a shipment reaches your country thus we have no control over these charges and cannot predict what they may be. We will not reimburse any chargers which may be imposed.
We always declare correct order values. We clearly show the cost of goods and the cost of shipping for easy and accurate processing through customs.
If you have any queries regarding customs information please contact your local office.
Please remember that no import duties will apply for orders delivered within Australia.
MISSING PARCELS
- If you are not at the specified delivery address to sign for your parcel, the delivery driver will leave a card providing pickup details or to reschedule the delivery.
- Sometimes these cards are misplaced or lost, so if you believe your parcel should have arrived, please check your dispatch email for tracking details and Contact Us if you require any assistance.
- Visit our Contact Us page to report your missing order. Click Here
Useful Links to Track Your Parcel
DHL Express - Click Here
Australia Post - Click Here
Singapore Post - Cick Here
Hong Kong Post - Click Here
USPS Tracking - Click Here
All in One Package Tracking - Click Here
SHIPPING WITHIN AUSTRALIA
POSTAGE |
SPEND OVER $99 USD |
SPEND UNDER $99 USD
|
|
AUSTRALIA POST |
FREE
|
$7.95 Flat Rate |
|
ADD ON: PROBIOTIC TRANSPORT |
$9.95 Flat Rate | $9.95 Flat Rate |
At the checkout, once you have selected “Australia” as your shipping destination, you will be presented with all shipping options available. Information on the specific services will be shown at checkout.
Which address can I provide?
If possible, it is best to provide:
- An address where you will be present to accept delivery (E.g. Work address).
- We also deliver to your home address but please keep in mind that if the receiver is not available, parcels are normally taken to the nearest post office or collection depot.
- You may include instructions at the checkout for your parcel to be left at the premises but please note that we cannot take responsibility for lost or stolen parcels if we are instructed to leave on site. Please be sure that it is safe to leave a package on premises before requesting this.
- Yes, we do deliver to a PO BOX address via Australia Post.
All orders are shipped from Melbourne, Australia. Standard estimate of delivery times vary between 2-7 business days depending on the destination.
PROBIOTIC TRANSPORT
As some items (such as Probiotics) require cold storage, we offer this Express Post option at a flat rate of $9.95 per parcel.
Please consider adding this Cold Pack Transport - Express option to your purchase if you have selected to purchase a probiotic or other item which suggests storage below 8 degrees.
Things to consider when purchasing Cold Items:
- Your delivery address - Australia Post deliver during normal business hours. If you are not home they will take the parcel back to your nearest outlet and await your collection. Consider providing a work address if possible.
- The transport ice bricks we use should keep the item cool enough for 1-3 business days
Australia Post - Express Post - Cold Pack Transport:
- Delivery to most parts of Australia is normally 1-2 business days in transit
- Includes small transport ice bricks
- Delivered using Australia Post Express Post.
Useful Links to Track Your Parcel within Australia:
Australia Post - Click Here